SUPPLEMENTS RETURN AND REFUND POLICY
This return and refund policy applies to exclusively to supplements sold by Sai Ganga Panakeia Ltd. through its clinics, authorized practitioners, official website and third-party online platforms (including but not limited to E-Commerce marketplaces).
This Policy shall govern all returns and refunds relating to such medicines, subject to applicable Indian laws, including the Drugs and Cosmetics Act, 1940, Consumer Protection Act, 2019, and relevant other regulatory guidelines governing the sale of supplements.
Orders Cancellation:
Order may be cancelled by the Customer by contacting the Company prior to dispatch. Upon acceptance of the cancellation request, a full refund of the amount paid shall be issued.
Return and Refund Policy:
Once an order has been dispatched, cancellation shall not be permitted. However, the Customer may request a return and refund of supplements subject to the eligibility criteria and terms specified under this Return and Refund Policy. Any approved return and refund shall be subject to applicable processing fees, return shipping charges, handling charges and other applicable deductions as specified in this Policy.
Return Eligibility
: The eligibility for return of supplement request shall be considered subject to the applicable return period, eligibility criteria and conditions specified in this Policy. Such request shall be considered only if the following criteria are met:
The supplements delivered is incorrect.
The supplements delivered is damaged, defective or expired at the time of delivery.
The supplements packaging is tampered prior to delivery.
3.1 Under such conditions the customer must provide the following for verification
Unboxing Video
Video or image of packaging defect
Images of the damaged or incorrect product delivered.
3.2 Additionally, returns may be accepted for sealed and unused supplements, subject to strict verification and compliance with the conditions listed below.
Conditions for Accepting Returns
: The return request for supplements shall be approved only if the following conditions are satisfied;
The supplements delivered is unused, sealed and is in good condition.
All labels, batch details, and packaging shall be intact.
The supplements purchased shall be stored as per prescribed conditions provided in the label of supplement.
The customer shall provide valid purchase invoice as proof of purchase.
The return request should made within the applicable period prescribed under this Policy.
The company shall reserve the right to inspect and verify the returned product before its approval. Upon verification, the Company at its sole discretion may replace the product or issue full refund or provide deductions in the future transactions with the Company.
Refund Structure
: Subject to the eligibility criteria and conditions specified in this Policy, the refund amount shall be determined as follows:
Returns made within one month from the date of purchase: The Customer shall be eligible for a full refund of the supplement cost, subject to approval of the return request.
After one month and up to 2 months from the date of purchase: A deduction of 25% of the supplement cost shall apply.
After 2 month and within 4 months from the date of purchase: A deduction of 40% of the supplement cost shall apply.
Returns made after four months from the date of purchase: No refund shall be available.
All refunds under this Clause shall be subjected to applicable processing fees, shipping charges wherever applicable and in accordance with the terms of this Policy. The above refund structure shall apply to approved returns and shall be subject to applicable laws. Nothing in this policy shall limit customers statutory rights or remedies involving incorrect, damaged, defective or expired products or other circumstances attributable to the Company shall be dealt in accordance with applicable law and the Company’s obligations thereunder.
The refund deductions above reflect the potential decline in the recoverable commercial value of the supplement over time, including effects related to shelf life, inventory management, quality assurance, storage, handling costs and resale eligibility of such supplements. These deductions are standardized estimates of potential costs and value reduction, not punitive charges.
Return Process
: To initiate return process the Customer shall follow the procedures listed below,
STEP 1
: Contact the Company via
Email: care@sgprs.com
Contact Number: +91 9182140113, +91 7331109988
STEP 2
: Provide Information as follows
a. Order ID/ Invoice of purchase made
b. Reason for return of purchased product
c. Supporting evidence (wherever applicable) provided in sub clause 3.1
STEP 3
: Upon approval, send the product to Sai Ganga Panakeia Ltd., BO-1, 1
st Floor, Block B, Indu Fortune Fields, Phase 13, KPHB Colony, Hyderabad, KPHB Colony, Tirumalagiri, Hyderabad- 500085, Telangana. (Contact Number: +91 9182140113).
(NOTE: Provided, the return shipping cost shall be borne by the Customer unless the return is due to an error attributable to the Company. And the Company shall reserve the right to approve or reject return request after verification.)
Refund Process
: Upon approval of the return, the applicable refund shall be initiated within one month and credited to the Customer’s account, subject to the processing timelines of the relevant bank or payment service provider. Refund shall ordinarily be issued through the original mode of payment made during purchase of such supplements; however, the Company shall reserve the right to process the refund via bank transfer, UPI, NEFT, or any other appropriate method as it may deem fit.
Shipping Charges
: Shipping charges shall be non-refundable in all cases, except where such return was due to an error caused by Company in cases of wrong or damaged product delivered. In all other circumstances including voluntary returns, the cost of such returns shall be borne solely by the Customer.
