SAI GANGA PANAKEIA LTD.

SUPPLEMENTS RETURN AND REFUND POLICY

This return and refund policy applies to exclusively to supplements sold by Sai Ganga Panakeia Ltd. through its clinics, authorized practitioners, official website and third party online platforms (including but not limited to E-Commerce marketplaces).

This Policy shall govern all returns and refunds relating to such medicines, subject to applicable Indian laws, including the Drugs and Cosmetics Act, 1940, Consumer Protection Act, 2019, and relevant other regulatory guidelines governing the sale of supplements.

  1. Orders may be cancelled prior to dispatch by contacting the Company. Once the cancellation is accepted, a full refund shall be issued subjected to reasonable processing fees. Once the order has been dispatched, cancellation shall not be permitted unless the customer is eligible under the return eligibility clause as provided below.
  1. Return Eligibility: Return of supplement request shall be considered within a time period of 15 business days for India Customers and 3 months for Foreign Customers from the date of receipt of purchase order only if the following criteria are met:
  1. The supplements delivered is incorrect.
  2. The supplements delivered is damaged, defective or expired at the time of delivery.
  3. The supplements packaging is tampered prior to delivery.

2.1 Under such conditions the customer must provide the following for verification

  • Unboxing Video
  • Video or image of packaging defect
  • Images of the damaged or incorrect product delivered.

2.2 Additionally, returns may be accepted for sealed and unused supplements, subject to strict verification and compliance with the conditions listed below.

  1. Conditions for Accepting Returns: The return request for supplements shall be approved only if the following conditions are satisfied;
  • The supplements delivered is unused, sealed and is in good condition.
  • All labels, batch details, and packaging shall be intact.
  • The supplements purchased shall be stored as per prescribed conditions provided in the label of supplement.
  • The customer shall provide valid purchase invoice as proof of purchase.
  • The return request should made within the requisite time period of 15 business days for purchases in India and 3 months for purchase outside the territory of India.

The company shall reserve the right to inspect and verify the returned product before its approval. Upon verification, the Company at its sole discretion may replace the product or issue full refund or provide deductions in the future transactions with the Company.

  1. Return Process: To initiate return process the Customer shall follow the procedures listed below,

STEP 1: Contact the Company via

Email:

Contact Number:

STEP 2: Provide Information as follows

a. Order ID/ Invoice of purchase made

b. Reason for return of purchased product

c. Supporting evidence (if applicable) provided in sub clause 2.1

STEP 3: Upon approval, send the product to Sai Ganga Panakeia Ltd., BO-1, 1st Floor, Block B, Indu Fortune Fields, Phase 13, KPHB Colony, Hyderabad, KPHB Colony, Tirumalagiri, Hyderabad- 500085, Telangana. (Contact Number: ).

(NOTE: Provided, the return shipping cost shall be borne by the Customer unless the return is due to an error attributable to the Company. And the Company shall reserve the right to approve or reject return request after verification.)

  1. Refund Process: The refunds for the returned supplements shall be processed only after the returned purchases has been duly received by the Company and has undergone successful inspection and approval process. Upon such approval, the refund shall be initiated within 5 to 7 business days and is expected to be credited to the customer’s account within 7 to 10 business days, depending on the mode of payment and the processing timelines of the concerned bank. Refund shall ordinarily be issued through the original mode of payment made during purchase of such supplements; however, the Company shall reserve the right to process the refund via bank transfer, UPI, NEFT, or any other appropriate method as it may deem fit.
  1. Shipping Charges: Shipping charges shall be non-refundable in all cases, except where such return was due to an error caused by Company in cases of wrong or damaged product delivered. In all other circumstances including voluntary returns, the cost of such returns shall be borne solely by the Customer.